Customer First
 
The Mozilla Store is owned and operated by the Mozilla Foundation with fulfillment services provided by Merchandise Mania. At the Mozilla Store the customer always comes first. It is our goal to make your shopping experience easy and pleasant. If you have any questions or concerns, please do not hesitate to contact us.

Contact Us
Full Name:
E-Mail Address:
Enquiry Type: My Order number (if applicable)
Enquiry: (Include your order number if applicable)
 
If you incur any problems or have any questions concerning merchandise or the status of your order, our customer service representatives are available from 9 a.m. to 5 p.m. GMT Monday through Friday.

Mozilla and Merchandise Mania will occasionally offer gift certificates at no charge for special promotions and marketing events. Merchandise Mania reserves the right to cancel these promotional gift certificates at any time for any reason.
 
Ordering
 
To order any product featured on this website, simply add it to your shopping cart, then click "Checkout" to start the process.  You will be required to setup an account if this is your first time here.  This ensures the accuracy and security of your ordering experience.
 
Sales Tax
 
UK sales tax of 17.5% is inculded on all prices and is payable to all orders shipping within the EU. This includes gift orders. Orders shipped outside the EU will not be charged VAT. Please be aware that local Customs may charge you duty and tax on your order, we have no control over this. Once you have created an account on the store the prices displayed will be INC VAT or EX VAT depending on your registered country.
 
Shipping and Handling
 
Please see our Shipping and Handling information page.
 
Inventory
 
We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete.  You will be contacted via email if an item is out of stock.
 
Warranty / Returns
 

All merchandise is guaranteed for workmanship and quality for one year from date of purchase. If, for any reason, you are not pleased with your order, please return the item. Send your return prepaid, CODs cannot be accepted.  Please note Software CDs can only be exchanged for the same item.

Ship return items to the following address:
Mozilla Store
C/O Merchandise Mania
6 Elstree Way
Borehamwood
Herts, WD6 1RN
ENGLAND

Shipping charges are not refundable. If you have any questions please contact us by using the contact form below.  Please include the order number and the item you would like to return.